These Terms & Conditions of Purchase set out how you (the User) can make purchases from Emma Stewart Cake Academy and The Luxury Cake Academy provided by Emma Stewart Cake Design. Please read them carefully. I pride myself in providing a high level of customer service and ensuring that you are clear in respect of all of your rights relating to your purchase. Ahead of making any purchase, you will be asked to tick a box which says “I Accept the Terms and Conditions of Sale”. In ticking that box, you will be accepting the terms set out here.

I am based in the UK and my Terms & Conditions of Purchase are governed by UK legislation. I can offer international shipping on physical products but require the purchaser to contact me at hello@emmastewartcakedesign.com for a bespoke postage quote. My international shipping does not include any customs fees charged by your country. These are strictly the customer’s responsibility.  My digital products can be downloaded worldwide.

 

You can find full details of my Terms of Use and Privacy Policy on separate pages.

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It is always my aim that you will be fully satisfied with your purchase. Should you have any questions about your purchase I will be happy to assist.

 

 

OUR TERMS AND CONDITIONS

 

These terms and conditions together with my Privacy Policy and my Terms of Use (together, the ‘Terms’) provide you with information about me and apply to any contract between You and I. Please read these Terms carefully and make sure you understand them before ordering anything from my website. I will also notify you, at the point of purchase if there are any additional terms and conditions that may apply to any specific contract made between us.

 

For Digital Content - by clicking on the pay now button and making payment, you are agreeing to an instant download which means there are no cancellation rights applicable. Digital content will be downloaded either as a PDF or editable word document. Where bundles have been purchased, the download may be in a form of a zipped folder. 

 

For Physical Products – upon confirmation of purchase, the item will be dispatched in line with the delivery information specified during the purchase process. Where a third party (such as Royal Mail, Ireland Express or DHL) is being used to fulfil the purchase, we cannot be held responsible for any delay that is outside of our control. Please ensure your delivery details, phone number and email address are up to date to ensure a safe and timely delivery. The responsibility to check is that of the customer. Emma Stewart Cake Design will not be held responsible for items sent to an incorrect address. I aim to dispatch physical products within 2 working days of the order date. 

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I can deliver my physical products to certain countries outside of the UK. Please contact me by email at hello@emmastewartcakedesign.com to check whether I can deliver to your required location. Orders outside the UK may be subject to import duties and taxes. You will be responsible for payment of such amounts which are not set by myself but set by each location. Please contact your local customs office for further information before placing your order. I will generally use a tracked International Royal Mail delivery service, however, there are other courier options that may be available that may be less expensive, including but not exclusive to DHL.  I will be happy to assist you in selecting the best courier service for your needs and country. Any refused order at the point of delivery will result in a fee being charged to accept the return of your parcel back to the UK. Any refund on refused parcels will be processed minus any customs fees upon the parcel being returned to the UK and the original delivery Fee. I aim to ship all international orders as quickly as I can. I cannot be held responsible for any delay caused by customs at the point of entry to your country or any delay by your choice of courier. 

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If you provide me with any instructions relating to the delivery of your order (including, without limitation, instructions to leave the products in a particular place, outhouse or with a neighbour), you are responsible for ensuring the accuracy of these instructions and I shall not be liable to you in relation to any loss of or damage to the product resulting from following of your instructions. Delivery will be complete when I deliver the product to the address you gave me or in accordance with your other instructions. Please allow 30 days for items to reach your destination. Following Brexit, international deliveries are taking longer to arrive. I will not be held responsible for delays in delivery following courier instructions from you. 

 

For Services (One To One or Group Courses/Programs or Classes) – by clicking on the pay now button and making payment, you agree to receiving the service in line with the appropriate sales page. These services may be in-person or online via video call. For one to one service you will be contacted to arrange the specific date, time and preferences subject to the service purchased. Payments for all one to one and group courses /programs /classes are non-refundable and non-transferrable at any time.

 

For Services (Membership) - by clicking on the subscribe, pay now button and making payment, you are agreeing to an instant access to the Luxury Cake Academy which means there are no refund rights applicable. On completion of purchase you will receive instant access to all past training sessions within the Luxury Cake Academy, as well as access to future training sessions and the Facebook group. You may cancel the membership subscription at any time. If you cancel your membership there will be no refunds available, access to the membership will continue until the end of the contracted duration (one month or one year depending on if you are on monthly or annual rolling membership). I have the right to suspend or cancel memberships where any wrongdoing is suspected and a decision will be made based on evidence provided.

 

For Digital Services (Pre-recorded Workshops/Programs) - by clicking on the pay now button and making payment, you are agreeing to instant access to the pre-recorded trainings and content, which means there are no refund rights applicable. On completion of purchase you will receive instant access to all relevant training sessions for that workshop/ program. If you buy any of my pre-recorded workshops/programs you are purchasing access to a digital service, you will not receive a physical product.

 

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PRICES

 

My prices are as set out on my website, which may vary from time to time. Any changes will be done by updating my website. Price changes will not be retrospective. At present, the prices are not subject to VAT (value added tax), though this may change in the future.

 

 

CANCELLATIONS

 

If you are a consumer, you generally have legal right to cancel a contract however, the law does not extend to business buyers, so in law the clauses below do not apply to transactions with organisations.

 

In any event, this cancellation right does not apply in the case of:

• digital contents (e-books, PDFs) once a download has started; or

• Services (Luxury Cake Academy) once payment is received and membership has started; or

• digital services (pre-recorded workshops/programs) once payment is received and access starts.

 

Prior to purchase you will be made aware that any downloadable content will be provided immediately or in situations where you have immediate access to content, you lose your right to cancel. Where content isn’t provided immediately and requires additional information from you, you will have the right to cancel, as detailed below. Please note that once you have provided the information needed to deliver the service, you will lose your right to cancellation, as work will have already commenced on the service.

 

Where cancellation rights apply, you have the right to cancel within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods. To exercise your right to cancel, you must inform me of your decision to cancel the contract by a clear statement using the contact details available on the website. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

 

In the event that you cancel the contract, I may hold reimbursement until I have received the goods back, which should be in a re-sellable condition. In addition, you will bear the direct costs of returning the goods.

 

 

DISCLAIMER AND LIMITATION OF LIABILITY

 

Emma Stewart Cake Academy and The Luxury Cake Academy provided by Emma Stewart Cake Design is not responsible for the success or failure of your business or any projects in relation to any information or content provided by my company. The information, posts and content are provided for entertainment, information and educational purposes only, without responsibility and on the understanding that I shall not be liable for any loss or damages whatsoever, howsoever caused and releasing myself from ANY and ALL liability for any type of losses or damages (monetary or otherwise) that you or any third party may incur from your use of my services, website, or live streams including but not limited to Facebook, Instagram or TikTok.

 

 

INTELLECTUAL PROPERTY

 

You acknowledge that I own the intellectual property in any/all products or services purchased from me.

 

Regarding the use of content.  “Content” refers to the content of this site and designated Facebook groups which includes tutorials, blogs, downloads, images, videos, graphics, logos, data and design layouts. Only with express permission from Emma Stewart Cake Design can any content be copied or used in any way. Cakes, sugar flowers or other projects created in tutorials, demos or downloads can be recreated however the promotional images, material and content cannot. Content is for personal use only and may not be stored, copied, disassembled or distributed to anyone else.

 

You therefore agree that, if you do use any of my intellectual property without my prior explicit permission, I may require you to cease and desist from such use and/or pay me an appropriate fee for that use and/or pay me a penalty fee for that use.

 

 

GENERAL

 

Before purchasing from the website, you are responsible for ensuring you are at least over 18 years old and legally capable of entering into a contract. 

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These terms and any claim or dispute arising in relation to any purchase will be governed by Northern Irish law. You and I agree that the courts of Northern Ireland shall have non-exclusive jurisdiction to settle any such claim or dispute.

 

 

ISSUES

 

If you have any issues or feedback in relation to any of the services or products that you have purchased, please contact us at hello@emmastewartcakedesign.com.

 

 

Date Last Reviewed: February 2025

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